Incident

Thursday Jan 04, 2024

[P1] Users unable to login to Twinfield via Wolters Kluwer Account/AAA

 Partial outage

[P1] Users unable to login to Twinfield via Wolters Kluwer Account/AAA
Resolved
This incident has been resolved. Actions Taken To Resolve: Issues taken on the AAA side. Confluence Page: www.herenotthere.com.
Jan 04, 2024 - 11:35AM (UTC)
Update
The AAA team continue to investigate the situaiton.
Jan 04, 2024 - 11:12AM (UTC)
Identified
Business/Customer Impact: Wolters Kluwer Account users are unable to use Twinfield Accounting. Current Actions: Twinfield Engineering has escalated to the AAA team who confirmed an issue on their side. Awaiting status update from AAA. Jira Incident Ticket: MTN-12345. Next Update: 1 hour (12:57 CET).
Jan 04, 2024 - 10:39AM (UTC)

Reported on

Thu, Jan 4, 2024 10:39 AM (UTC)

Resolved at

Thu, Jan 4, 2024 11:35 AM (UTC)

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